Guarantee and Care Instructions

Care Instructions

• Getting started

  Things to do (and not do) when setting up your Sealy for the first time.

  • Always carry your mattress on its side. You should not attempt to carry the mattress by yourself.
  • Handles (where fitted) are only for positioning the mattress and not for lifting or carrying.
  • Don't fold your mattress under any circumstances. It will damage the edge support wire. Gently flex the mattress when going through doorways.
  • Don't remove the law tag located at the end of your mattress. This contains care and content details vital to your guarantee.
  • Don't allow anyone to jump on your mattress, abuse is not covered by this guarantee.
  • Dispose of plastic bags immediately. (These bags are polyethylene and are recyclable).
  • Make sure children never use these bags as playthings. They have no air vents and could cause suffocation.
• Leg and castor assembly

  Follow these leg and castor assembly instructions for the Foundation.

  1. Turn Foundation or base of bed upside down and insert pintle into hole and turn clockwise. Repeat for all legs.
  2. Tighten by hand until legs are firmly in place.
  3. Turn Foundation back over and re-tighten legs as tightly as possible by hand. Check and re-tighten where necessary every three months.

  Important: It is the purchaser's responsibility to tighten the legs and castors to ensure that the bed is set up as intended. The Guarantee is voided if this is not performed as recommended.

  • Keep your mattress clean, a mattress protector is advisable.
  • Keep your mattress dry. You should protect it from water and other fluids. A waterproof sheet or fitted waterproof cover under the mattress protector may be useful for children's beds.
• Sealy Foundation
  • When purchasing a new mattress you should consider replacing your old foundation as well. It may appear that your new mattress is sagging when the problem really lies with the old foundation providing inadequate support.
  • For the better performance of your mattress, we strongly recommend the use of an appropriate Sealy Foundation which has been especially designed to work with your mattress to deliver the correct support.
• Slat or platform beds
  • When used on a hard unyielding platform or slats your mattress will not last as long as it would on its matching sprung foundation.
  • To ensure that the slats in your furniture provide safe support ensure that the solid timber slats are spaced so that the gaps between the slats are not wider than the width of the slats themselves. These slats should be fixed to the frame to prevent movement during use. For Queen and King size, the slats must be supported by an adequate centre rail.
  • It is advisable to place a layer of fabric between the slats and the underside of the mattress to protect against scuffing caused by the slats. All slats should be smooth with any sharp edges removed.

  Damage caused by the slats is not covered under this guarantee.

• Ongoing Sealy care

  Here are the things you need to do regularly to care for your new Sealy.

  • Dry cleaning chemicals can damage some of the construction materials. Refer to the care instructions on the law-tag which is sewn into the border of your mattress and base.
  • Every three months you should check your bed's legs and re-tighten if necessary.

Extending the mattress life

Your new Sealy mattress has one sleeping surface. This means you will never have to flip the mattress. This mattress has StayTrue® upholstery padding which increases its comfort life.

Body indentations are a normal occurrence to your new mattress and indicate that the upholstery layers are conforming to your body's individual contours. To help minimize body impressions, and to add to your enjoyment with that new bed feel year after year, rotate your mattress occasionally throughout the life of your sleep set. For your convenience we've illustrated the best method.

How often to rotate your mattress:

• Every two weeks in the first three months.
• Once every two to three months thereafter.

Warning

You should not attempt to rotate the mattress by yourself. This may cause personal injury or damage to your mattress.

Rotating Instructions for 2 people

You may wish to rotate your mattress end for end.

1. Grasp the mattress corners and spin the mattress clockwise 180º and align it with the base.
2. Your mattress has now been rotated end for end.

NB Handles (if fitted) should be used only to position the mattress not to lift or carry the mattress.

The Do's and Dont's

The Do's

• Do register your purchase to activate your warranty.
• Do give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible. New mattresses may have a "new bed smell" that may take a couple weeks to disapate.
• Do carry your mattress flat on its side. It's easier to handle and you'll be less likely to damage the mattress.
• Do keep your bedding clean. We always suggest using a mattress pad. Use of mattress pad will ensure that your warranty will stay in effect.
• Do replace the old Sprung Foundation when purchasing a new mattress. An old box spring may not provide sufficient support. It may appear that your new mattress is sagging when it is actually the box spring, which supports the mattress, that has become worn.
• Do use an appropriate frame and center support for queen and king size mattresses. Using the proper frame will ensure that your warranty remains in effect.
• Do rotate your mattress occasionally from head to toe, to prolong the comfort and support life. Body indentations are a normal occurrence in your new mattress and indicate that the upholstery layers are conforming to your body's individual contours.

The Dont's

• Don't remove the law tag label at the end of your mattress. This serves as a means of identification to establish your warranty rights, in the rare event any service need arises.
• Don't smoke in bed.
• Don't use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials.
• Don't allow your mattress to get wet. Some of the upholstery materials may compress. Protect it from water or other liquids.
• Don't let anyone stand or jump on your mattress. It wasn't built for that type of weight distribution or abuse.
• Don't place a board between your mattress and Sprung Foundation. Your sleep set is designed as an integrated system to provide you with proper support, and the foundation plays an important role.
• Don't bend your new Sealy mattress more than 15 degrees. Such treatment may damage the innerspring unit. Flex rather than bend the mattress when going through doorways.

Guarantee Information

• Introduction

  At Sealy we make the mattress that makes you more comfortable, and that includes repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the guarantee guidelines.

  BE AWARE THAT IT CAN TAKE UP TO 30 DAYS FOR YOUR BODY TO ADJUST TO THE FEEL AND SUPPORT OF A NEW SLEEP SYSTEM.

  Please contact the Sealy National Customer Care Centre on 1300 130 221 for any further assistance.
  

• The benefits
  The benefits conferred by this Guarantee are in addition to all other rights and remedies in respect of the product which the Purchaser has under the Trade Practices Act (Commonwealth) 1974 and similar State and Territory laws.
• Original purchaser only
  Sealy of Australia ('Sealy') offers a guarantee which is only for the benefit of the original purchaser ('the purchaser') of the product, and is non-transferable.
• Length of guarantee
  Your guarantee protects you from the day you purchase your sleep set and continues according to the period found on the law tag. This tag is sewn into the border of your mattress and foundation and must not be removed. In the event that we repair or replace your sleep set, this guarantee continues your protection from the original date of purchase.
• For the duration of the guarantee
  Sealy will repair (or replace at Sealy's option) without charge to the original purchaser, any manufacturing fault (as defined). Sealy reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.
• Transport & inspection charges
  During the first year after purchase transport charges relating to guarantee issues within Australia will be met by Sealy where there is a manufacturing fault.
  
  After the first year, transportation charges within Australia will be met by the Purchaser. In no case will any transportation charge be accepted without prior approval from Sealy. All claims in respect of the Guarantee are to be made to the Sealy Customer Care Centre (1300 130 221) prior to the expiry of this guarantee.
  
  Sealy reserves the right to charge an up-front call out fee prior to an inspection taking place at any stage during the life of the mattress. This fee will be refunded should a manufacturing fault be discovered.
• Availability of identical materials
  If identical materials are not available at the time of repair or replacement, Sealy reserves the Manufacturer's right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closest available match will always be attempted.
• This guarantee covers

  This Guarantee covers the following specific manufacturing faults under conditions of normal wear.
  
  Mattress

  • Coils or wires that are loose or broken
  • Coils or wires that protrude or tear through any fabric

  Foundation

  • Splitting occurring in the wood frame
  • Loose or broken foundation wire
  • Compression of modules
  • Leg and castor failure
• This guarantee does not cover
  • Mattress fabric (including stains, soiling, burns or pilling).
  • Normal body indentations (less than 32 mm).
  • Handles (where fitted) - these should be used only to position the mattress and should not be used to support the full weight of the mattress.
  • Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set.
  • Bedding sold 'As Is'
  • Comfort Preference.
  • Bed Height.
  • Sheet fit.
  • Mattress damage due to an inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set.
  • Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).
  • Replacement of another piece of the sleep set unless that other piece is also defective.
  • Damage due to abuse.
• For your safety!

  Don't ever place this product near open flames or expose it to fire.

  • This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.
  • Don't smoke in bed.