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Sealy Mattress Selector

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Frequently Asked Questions

If you haven’t found what you’re looking for, take a look at some of the questions asked most frequently by our customers below.

If you haven’t found what you’re looking for, take a look at some of the questions asked most frequently by our customers below.

Have a question?

Here you can find advice on how to choose and protect your new mattress, why Sealy Posturepedic may be right for you, and answers to enquiries asked most frequently by our customers below.

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Choosing a Mattress

How do I choose the right mattress for me?

Look for a quality mattress that offers the right balance of outstanding support, comfort and durability. We offer a wide variety of quality mattresses that properly support a range of body types, provide outstanding comfort and are backed by our Sealy Guarantee.

You can click here to find your nearest Sealy retailer and seek their expert advice.

If you would like to learn more, please read our “How to choose a mattress” blog post.

Should mattresses be soft or firm?

Softness and firmness are comfort preferences that are personal to you.

Your preferred sleeping position can influence the comfort level (soft or hard) you prefer. Side sleepers tend to feel both supported and more comfortable on mattresses that range from medium to plush. Back sleepers tend to gravitate towards firmer feeling mattresses. Stomach sleepers usually favour an in between feel – not too plush, not too firm.

Your ‘sleep temperature’ is another factor to think through when you are considering comfort levels. If you often feel hot while sleeping, select a firmer mattress so that you sleep more on top of the surface versus sinking into softer comfort layers that cocoon your body and restrict air flow. Also look for mattresses that have fabrics that draw away moisture to cool and regulate your sleep climate.

If you have a partner, it helps to ask them these questions and see how you both compare before heading to the store – you may have to meet somewhere in the middle if you have dramatically different sleep styles.

Because there is no universal comfort level that satisfies all sleepers, we recommend finding your nearest Sealy retailer and seeking their advice to help choose a mattress best suited to your preferences.

Should I buy a bed base?

Yes, think of bed bases like the shock absorbers for your bed – they absorb movements from above (such as you getting into and out of bed) and responsively support the entire sleep surface to help your mattress’s overall performance.

Purchasing a bed base that is compatible with your mattress will help it maintain top performance throughout its life. We offer customers a number of base options, including Spacesaver base or Posturematic Adjustable base options.

You can also contact your nearest retailer to purchase a Sealy bed base for a mattress you already own.

What kind of bed base should I use for my Sealy mattress?

Sealy Posturepedic mattresses are designed to give the very best support, comfort and durability when used in conjunction with a Sealy base, as our bases provide tailored support and stability to their matching mattress models.

Pairing a compatible Sealy bed base and Sealy mattress ensures you’re sleeping on a complete ensemble that was designed, engineered, built, tested and proven to last.

We offer customers a number of base options, including Spacesaver bases and Posturematic Adjustable bases, to name a few.

Can I use Sealy mattresses on bed frames?

Yes, all Sealy mattresses are suitable for use on bed frames with a slatted base as long as the slats are 75mm or wider, the gaps between the slats are no wider than 35mm, and there is a supporting centre leg connecting to the ground.

If gaps between the slats are wider, some springs will be supported by a slat, others not at all. This can cause uneven mattress depressions because your mattress is only partially supported at one time.

To fully protect your investment in a Sealy mattress, we recommend placing your Sealy mattress on top of a good supportive bed base. As Lynne Malone points out in this post, if the surface your mattress rests on is faulty, it can compromise even the best quality mattress.

What is the best mattress for a bad back?

Your back muscles are most relaxed when your spine maintains its natural alignment, so it’s suggested you avoid any mattress where you feel your hips are sinking.

Finding a mattress at your nearest retailer you can maintain your spine’s natural alignment in your preferred sleeping position which will give you a greater chance of waking up feeling energized versus in pain.

Make sure you also feel comfortable on the mattress you are trying – because pressure relief will help prevent the urge to toss and turn at night, helping to further safeguard your back’s alignment.

What is the best bed for couples?

Size-wise, we recommend couples invest in a queen or king sized mattress – we’ve published a helpful Mattress Size Guidethat can help you visualize how large of a mattress might fit in common Australian-sized rooms.

What if my partner and I have different comfort preferences in a mattress?

We recommend both partners recognize and share their sleep patterns and preferences before heading to your nearest retailer and seeking their expert advice.

While there is no one-size-fits-all answer, Sealy-trained team members are qualified to find you and your partner the bed that best suits you both.

If you would like to find your nearest store which staffs Sealy specialists, please reach out to our Sealy Sales Team at 1300 656 454, Monday to Friday, 9am – 5pm AEST and they can assist you.

What size mattress should I buy?

We’ve published a handy Mattress Size Guide to help you select a mattress size that fits your needs. Here are five additional tips when considering mattress sizes:

  • Children and teens can easily sleep on single-size mattresses though often appreciate the width of a king single, double or queen mattress.
  • While double mattresses can suit one adult or two guests in a pinch, it’s often more comfortable to offer a queen mattress if two people will be sleeping on the mattress.
  • King or super king mattresses are good options for taller persons or for couples who prefer extra room, especially if little ones like to hop into bed with mum or dad.
  • Remember to leave yourself enough room to rotate your mattress without hitting walls and ideally 75 - 90cm clearance or more on 2-3 sides so you can walk around freely without bumping into furniture.
  • Lastly, if you have a sprawler on your hands, consider buying a larger bed to minimise space invasion.

 

What is the best type of mattress for a child?

When buying a mattress for a child, consider: support, size, durability and comfort. Growing bodies need responsive support. The Sealy Singles range features the CoreSupport coil which provides the ideal support for little ones to help reduce rolling and fidgeting and can respond with more support when they experience large growth spurts.

Size-wise, children and teens can fit on a single mattress though as they grow taller and sprawl wider, often appreciate the width of a king single, double or queen mattress.

Investing early in a quality, durable mattress can pay off in the long-run if your child sleeps soundly for years to come.

Comfort is equally important. Children, with fewer curves and less weight, typically need fewer comfort layers – a firm to medium feel may be sufficient to provide a soothing level of relaxation.

If any child sleeping on the mattress is toilet training, we recommend purchasing a good quality waterproof mattress cover to protect against stains and moisture as well as a matching Sealy bed base. Not only can a Sealy bed base help protect your mattress investment, our Spacesaver bases can provide extra storage to keep toys or clothes out of sight.

What is the difference between memory foam and spring mattresses?

The differences are all in what you can’t see.

A good quality spring system is designed to respond to your body’s weight and assisting in aligning your body for optimal support. As well, the open coil design allows air to flow through the mattress, so sleepers can stay cooler while they sleep.

Memory foam provides pressure relief by contouring to the shape of your body, which can reduce tossing and turning, but it is not known for responding to the body’s weight.

Sealy offers mattresses that combine both: memory foam and other layers that provide comfortable pressure relief in combination with a patented innerspring system designed to assist in providing optimal support.

Where can I try out a Sealy Posturepedic or Sealy mattress?

Sealy Posturepedic mattresses are available at nearly every major furniture or department store retailer in Australia as well as numerous independent distributors. To find a location nearest you, enter your post code into our store locator.

What types of mattresses does Sealy of Australia manufacture?

Sealy of Australia manufactures four major ranges: Sealy, Sealy Posturepedic Elevate, Sealy Posturepedic Exquisite and Crown Jewel by Sealy Posturepedic. Additionally, we build five comfort feels across each range: Ultra Firm, Firm, Medium, Plush and Ultra Plush.

If you are curious to learn which mattress might be right for you, you may want to check out our Mattress Selector Tool.

Are Sealy Posturepedic beds different from retailer to retailer?

Sealy Posturepedic ranges are customised to suit each retailer based on their unique consumers and feedback from customers.

Regardless of which retailer you shop at, every Sealy Posturepedic mattress and base we make is designed to deliver an optimal balance of support and comfort to an accredited quality standard backed by our Sealy Guarantee.

Caring for my New Mattress

Is there a way to prolong my mattress’s life?

To help protect your mattress investment, we recommend you follow Sealy’s Care and Maintenance program and couple any Sealy mattress with a supportive Sealy foundation.

When you first get your mattress, we recommend rotating your mattress every 2 weeks for the first 3 months, then once every 3 months to wear in your mattress more evenly. A good way to remember is when the seasons change.

If you notice dust or particles on the surface of your mattress, we recommend wiping it away with your hand or using a small hand vacuum on very low suction once every 3 to 6 months to keep the surface pristine.

For more tips on how to protect your mattress, please check out our Sealy mattress care page.

Should I flip my mattress?

No. Since our mattresses only have one top surface – please do not flip your mattress.

At Sealy Posturepedic, all of our mattresses are non-flip mattresses. We engineer mattresses this way because a more stable mattress bottom and sides allows you to sleep more evenly across the entire mattress surface and helps you avoid rolling out if you’re lying near the edge.

We have more information on two-sided mattresses and non-flip mattresses here.

How often should I turn or rotate my mattress?

We recommend rotating your mattress every 2 weeks for the first 3 months, then once every 3 months to wear in your mattress more evenly. A good way to remember is when the seasons change.

How do I register my warranty?

You can register your warranty in one of two ways: by mail or online.

If you prefer mailing in your warranty, fill out and mail your Customer Guarantee card to Sealy free of charge. This card comes inside the mattress bag that your mattress was delivered in. Simply detach the perforated portion of the card, complete it and drop it off at your local post office.

If you prefer a paperless route, you will need either the 8-digit guarantee card number on the front of your guarantee card (below the bar code) or the 12-digit Customer Care Number on the mattress tag on the end opposite your product label.

Ready to go? Great! Here’s a link to our Warranty Registration page.

Thank you again for choosing to invest in a Sealy Posturepedic – here’s to the start of greater mornings ahead!

Can I sleep on my new mattress straight away?

We recommend unwrapping your mattress and leaving it uncovered in a well-ventilated room for a few hours before putting your linen on your mattress.

A handy tip: you may want to set an alarm for the morning before you lie down – Sealy Posturepedics are known for delivering superior sleeps.

What is the best way to move a mattress?

Always ask another person to help you move a mattress – it’s a two person job. Carry the mattress on its side on opposite ends without the mattress hitting or bumping into any surfaces; it will be easier to handle and less likely to be damaged. Never bend or fold the mattress on itself as this can damage the cushioning layers and Sealy Posturepedic support system.

Do mattresses have a settling-in period?

Not unlike a pair of new shoes, all mattresses have a settling or break-in period of around 2 – 3 months. That’s because your Sealy Posturepedic mattress was made-to-order for you using brand-new materials such as cottons, silks, wools, foams and fibres.

Consider this time your very own personalized ‘conform to me’ time. As the luxurious fibres we’ve put into your bed adjust to your size and shape, your bed will begin to feel more like you.

How do I reduce body impressions?

To reduce body impressions, we recommend rotating your mattress every 2 weeks for the first 3 months, then once every 3 months to wear in your mattress more evenly. If you rotate your mattress at the beginning of each season, you’ll stay on track.

Do this to assist the comfort layers settle evenly and obtain even wear across the mattress surface.

When is the best time to buy a mattress?

If you’re wondering when you should take the plunge and buy a new mattress, we say today. Our customer care teams hear hundreds of stories of grateful customers who made the choice to choose Sealy Posturepedic and are having great quality sleep because they did. We’d love it if our next happy call was from you.

If you have the leisure to wait for retailers’ largest sale periods, they typically happen in January through to Boxing Day, in June during End of Financial Year Sales campaigns, and during Black Friday weekend, in the latter half of November.

To see what sales are happening now, check out our mattress sale page.

Sealy Posturepedic

Does my Sealy Posturepedic mattress come with a warranty?

Every mattress and base we sell is backed by our Sealy Warranty. Your warranty protects you from the day you purchase your sleep set and continues according to the period found on your Customer Care tag located on your mattress or bed base.

To help protect your mattress investment, we recommend you follow Sealy’s Care and Maintenance program and couple any mattress with a supportive Sealy foundation.

Where are Sealy Posturepedic made?

Sealy Posturepedic mattresses are wholly made in Australia. We have five manufacturing facilities located in Sydney, Melbourne, Adelaide, Perth and Brisbane.

What does Posturepedic mean?

The word originates from a combination of the words “posture” – the position of a body – and “orthopaedic” – the branch of medicine designed to help correct or ameliorate the discomfort of disorders of the spine and joints.

Why did Sealy create the name Posturepedic?

Sealy wanted to establish a benchmark in bedding by manufacturing a mattress that delivered optimal rest.

Developing a mattress that could responsively support and cushion the body in a precise balance and then engineering a sleep system that could maintain optimal performance over ten years came to be known as “Posturepedic”.

What makes a Sealy Posturepedic mattress different from other mattresses?

To earn the name Posturepedic, our mattresses must pass Posturepedic’s testing criteria of comfort, support and durability.

To achieve this, we manufacture our mattresses by hand, incorporating proprietary components such as our Posturepedic® support system, UniCased® edge support, comfort core cushioning layer and breathable SmarTex® fabrics.

Only mattresses that pass our own stringent standards make it onto retail floors. When you see Sealy Posturepedic mattresses in a store, you can be reassured that they are built with utmost quality, having passed testing standards accredited by NATA, and backed by our Sealy Warranty.

What Sealy accessories are available after sale?

We offer existing customers additional or replacement glides, castors, legs, headboard brackets, adjustable base remotes, adjustable base motors and/or adjustable base control boxes for a nominal cost.

If you are looking for one of these accessories, please contact our After Sales Support Customer Care team at 1300 130 221 during normal business hours or via email at customercare@sealy.com.au. All correspondence will be answered during business hours Monday – Friday, 9am – 5pm AEST.

Common Questions

How do I know if my mattress needs upgrading?

How do I know if my mattress needs upgrading?

Here are some tell-tale signs that your mattress could be due for an upgrade:

  • If you or your body has changed recently (you’ve lost a lot of weight, you’ve had a child or become pregnant, you’ve undergone a major operation, you have a partner versus sleeping alone) – you might desire a different comfort level than what your mattress currently provides
  • On average, a mattress should last about 10 years, so if it’s over 10 years old, it could be time for a new ensemble.
  • If your mattress overly sags, has dents in it or springs poking out, it’s a solid sign that it needs replacing.
  • Do you wake up with a sore neck or back, and have nothing to attribute it to, like heavy lifting or strenuous activity? If this is a yes, you might be in the market for a new, more supportive mattress. 

 For more information on upgrading your mattress head here.

 

Will a new mattress help me sleep better?

Our number one goal is to help everyone sleep better so they can have more energy in their day. We find that if you have an old or non-supportive mattress, a new Sealy Posturepedic mattress can help improve your sleep.

If you are looking for tips to sleep better beyond a new mattress, please visit our Sleep and Wellness Hub, where we regularly post articles from sleep experts on how to optimize your sleep environment and how to get a great night’s sleep.

Does Sealy offer pillows?

Yes, Sealy has a range of pillows and sells them at select retailers. Please refer to our store locator to find stockists nearest you and contact them to check on the availability of their Sealy pillow stock.

How often should I clean my mattress?

 If you notice dust or particles on the surface of your mattress, we recommend wiping it away with your hand or using a small hand vacuum on very low suction once every 3 to 6 months to keep the surface pristine.

Unless something spills onto your mattress, there is no need to have your Sealy mattress cleaned. All Sealy mattresses are pre-treated with Health Shield, a treatment that protects the mattress from bacteria, mould and dust mites.

If a spill does occur on your mattress, we recommend contacting a local qualified professional mattress cleaning service that can service your mattress without damaging the fabrics or internal components of your mattress.

My mattress is dipping slightly – why is this?

We advise first isolating what could be causing the dipping. It could be coming from the base or bed frame your mattress sits on. The best way to check is to separate them all and test them independently.

We recommend using only a light amount of pressure from a broad surface like your hand to avoid inadvertently damaging any surface.

If your bed frame is causing dipping – please reach out to the manufacturer. We’d love to help, but we can only offer advice on our Sealy products.

Dipping can be a normal feature of mattresses made by hand - as most people sleep in about the same area of the bed every night. Much like the leather insoles of your shoes settle to mimic your foot’s outline, so too do Sealy’s delicate comfort layers as your mattress conforms to you.

I have recently purchased a new mattress, and I smell an odour – is this normal?

I have recently purchased a new mattress, and I smell an odour – is this normal? This is normal when a new mattress first comes out of its packaging. We recommend unwrapping your mattress and leaving it uncovered in a well-ventilated room for a few hours or at most a few days. The scent should disappear

What if there is a noise coming from my mattress?

We advise first isolating what could be causing noise. It could be coming from the base or bed frame your mattress sits on. The best way to check is to separate them all and test them independently.

We recommend using only a light amount of pressure from a broad surface like your hand to avoid inadvertently damaging any surface.

If your bed frame is causing noise – please reach out to the manufacturer. We’d love to help, but we can only offer advice on our Sealy products.

If you find that your bed base causes a noise, this could be because of: castors or glides that are not securely fitted in place, a loose connection between the bracket hardware and the headboard, or if the base knocks against a low-lying object such as a power point.

If you’ve eliminated all of these options and the noise issue persists with your base, our Customer Care Department specialists are more than happy to talk with you to help.

If you’ve determined that your mattress is making a noise when sleeping on it, please contact our Customer Care Department. They can assist you in getting to the bottom of the issue so that you can slumber peacefully in silence.

What if I experience a heat issue with my mattress?

Nothing inside a mattress can generate heat. A mattress can only retain or trap heat from something lying on top of a mattress, including woollen overlays, doonas, mattress protectors or even a person’s own body heat.

If you’re in the market for a new mattress and you consider yourself a hot sleeper, try out firmer comfort mattresses in the store that allow you to sleep on top of the mattress versus softer mattresses that have a cocoon-like feel due to a greater depth of comfort layers. Also consider looking for mattresses encased in fabrics with climate control properties to help maximize a cooler feeling.

If you are not in the market for a new mattress, consider removing any foam toppers or waterproof mattress protectors (if you can), and try switching to bed linen made of natural fibres (cotton, bamboo, hemp) or those with a slightly lower thread count to increase the breathability of the fabrics between you and your mattress.

What should I do if I feel there could be a fault with my mattress?

Take a look through these FAQ answers and see if your question is addressed here. If not, please our Customer Care Department as soon as you are able so our dedicated Customer Care Specialists can help try to resolve your issues.

To assist you as fast as possible, please have your Customer Care Number ready when contacting customer service. You can locate your Customer Care Number on a tag at the end of your mattress opposite to the mattress label.

How can I dispose of my old mattress?

If you’re concerned about landfill, review your drop-off options on Soft Landing’s website.

Sealy is a proud founding partner of Soft Landing – a not-for-profit organisation that takes old or leftover mattresses and gives them a new life. Head here for more information on Soft Landing and getting rid of your old mattress.

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