Mattress Warranty

Guarantee Information

Introduction

At Sealy we make the mattress that makes you more comfortable, and that includes repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the guarantee guidelines.

BE AWARE THAT IT CAN TAKE UP TO 30 DAYS FOR YOUR BODY TO ADJUST TO THE FEEL AND SUPPORT OF A NEW SLEEP SYSTEM.

Please contact the Sealy National Customer Care Centre on 1300 130 221 for any further assistance.

The benefits

The benefits conferred by this Guarantee are in addition to all other rights and remedies in respect of the product which the Purchaser has under the Trade Practices Act (Commonwealth) 1974 and similar State and Territory laws.

Original purchaser only

Sealy of Australia ('Sealy') offers a guarantee which is only for the benefit of the original purchaser ('the purchaser') of the product, and is non-transferable.

Length of guarantee

Your guarantee protects you from the day you purchase your sleep set and continues according to the period found on the law tag. This tag is sewn into the border of your mattress and foundation and must not be removed. In the event that we repair or replace your sleep set, this guarantee continues your protection from the original date of purchase.

For the duration of the guarantee

Sealy will repair (or replace at Sealy's option) without charge to the original purchaser, any manufacturing fault (as defined). Sealy reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.

Transport & inspection charges

During the first year after purchase transport charges relating to guarantee issues within Australia will be met by Sealy where there is a manufacturing fault.

After the first year, transportation charges within Australia will be met by the Purchaser. In no case will any transportation charge be accepted without prior approval from Sealy. All claims in respect of the Guarantee are to be made to the Sealy Customer Care Centre (1300 130 221) prior to the expiry of this guarantee.

Sealy reserves the right to charge an up-front call out fee prior to an inspection taking place at any stage during the life of the mattress. This fee will be refunded should a manufacturing fault be discovered.

Availability of identical materials

If identical materials are not available at the time of repair or replacement, Sealy reserves the Manufacturer's right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closest available match will always be attempted.

This guarantee covers

This Guarantee covers the following specific manufacturing faults under conditions of normal wear.

Mattress

• Coils or wires that are loose or broken
• Coils or wires that protrude or tear through any fabric

Foundation

• Splitting occurring in the wood frame
• Loose or broken foundation wire
• Compression of modules
• Leg and castor failure

This guarantee does not cover

• Mattress fabric (including stains, soiling, burns or pilling).
• Normal body indentations (less than 32 mm).
• Handles (where fitted) - these should be used only to position the mattress and should not be used to support the full weight of the mattress.
• Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set.
• Bedding sold 'As Is'
• Comfort Preference.
• Bed Height.
• Sheet fit.
• Mattress damage due to an inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set.
• Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).
• Replacement of another piece of the sleep set unless that other piece is also defective.
• Damage due to abuse.

For your safety!

Don't ever place this product near open flames or expose it to fire.

• This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.
• Don't smoke in bed.

Product Registration

Upon receipt of your new Sealy, please locate your Sealy Guarantee Card.

This card contains:

1. Your Sealy guarantee showing terms and conditions
This should be filed away in a safe place.

2. Your Guarantee Registration Card
This should be completed, detached and returned as indicated.

3.Your care and maintenance instructions
These should be followed carefully as they can extend the life of the bed.

We encourage you to register your purchase with us by completing the questionnaire attached to the warranty card. Failure to register your product does not diminish your warranty rights.

 

 

 

 

 

 

Warranty Form

This form registers your product and helps us get to know our consumers.

For the purpose of registering the guarantee the product purchased is identified by the barcode. Any personal information provided to Sealy will be held in accordance with Sealy's Privacy Policy.

Step 1 of 5

Details

Full Name*   

Email Address*   

Phone Number*   

Enter the Warranty Barcode from the Registration Card *   

ReEnter the Warranty Barcode from the Registration Card *  

Enter your postcode:

1. Please indicate the age of the primary user of this bed: * Please Select Less than 10 years 11 - 17 years 18 - 34 years 35 - 54 years 55 - 74 years 75 years and over  

2. Prior to this bed purchase, when did you last buy a bed? Please Select Less than 1 year ago 1 - 2 years ago 3 - 5 years ago 6 - 10 years ago More than 10 years ago Never  

Step 2 of 5 (Optional)

Details

3. About how many stores did you visit and/or call? Please Select 1 2 3 4 5 6 or More  

4. Names of stores shopped (cross all that apply):

Myer David Jones Forty Winks Snooze Harvey Norman Bed Shed Sleepy's

Amart Sleep City Beds Plus Sleeping Giant Domayne Furniture One Homemakers

Bev Marks Dreamland Freedom Le Cornu Fantastic Furniture Makin Mattresses Other

5. About how long did you spend gathering information and shopping at stores/outlets for this purchase? Please Select 2 days or less 3 - 4 days 5 - 6 days 7 - 13 days 2 - 3 weeks 3 weeks or more  

6. On a ten point scale, where '10' means completely satisfied, and 1' means 'not at all satisfied', how satisfied were you with the sales service you received? Please Select 10 (very satisfied) 9 8 7 6 5 4 3 2 1 (not at all satisfied)  

Step 3 of 5 (Optional)

Details

7. What other brands did you seriously consider before making this purchase?
(check all that apply)

Sleepmaker Simmons King Koil Silent Night Serta

Tempur-pedic Kingsdown Slumberland Domino Nature's Rest

Dunlopillo Only brand considered Other None

8. What factors influenced your Sealy purchase? (check up to 3)

Brand reputation Prior brand experience Salesperson's recommendation

Warranty/Guarantee Price Comfort

Support Product features Other

9. What features most influenced this purchase? (check up to 3)

Style/appearance Pillowtop design Back support Health benefits

Coil count Coil system Edge support Comfort

Reduced partner disturbance Fabric Foundation technology Other

10. What sources of information helped you select the Sealy brand? (check up to 3)

Friend's / relative's recommendation Doctor's recommendation Magazine article/review Product brochure

TV/radio advertisement Newspaper advertisement/insert Salesperson's recommendation Internet

In-store display Past experience with brand Other None

11. What factors influenced your decision to purchase your new Sealy bed from the store you chose? (check up to 3)

Convenient payment options Immediate/timely delivery offered Received a free gift with purchase Convenient location Item on sale

Salesperson's recommendation Friend's / relative's recommendation Newspaper / TV / radio / circular / flyer Store guarantee Lowest Price

Past experience with the store Other None

Step 4 of 5 (Optional)

Details

12. Was this bed: (check up to 3)

Received as a gift First bed purchases

Additional bedding purchase Replacement bed

None

13. What reasons prompted this purchase?

Did not have a bed Needed a larger / smaller bed Condition of last bed Back/Sleep problems Married

Moved from cot to bed New home Remodeled bedroom Needed a guest bed Retired

Unhappy with previous purchase Health problems Other

14. In which room are you planning to use this new bed? Please Select Master bedroom Guest room Child's bedroom Second home Other  

15. Did you buy this mattress with the matching Sealy foundation? *

yes

no

Step 5 of 5

Details

16. Which group best describes your total annual household income? (Optional) Please Select Under $50,000 $50,000 - $100000 $100,000 - $150,000 $150,000+

17. We are interested in contacting a selection of customers to find out their satisfaction rating of their new Sealy product purchase. Are you willing to participate? *

yes

no

18. Would you be willing to participate in additional research?*

yes

no