After purchasing our new Sealy enemble, we were most impressed with the quality of construction and its superbly plush feel. However we desired a firmer feel, and after consultation with Donna, we were able to have our mattress expertly modified to our desired firmness. This was all done with expert advice and constant communications during the process .All with Covid occuring, and us living in SW Victoria, not in Melb. Everything was done to our absolute satisfaction, which is wonderful in an age where quatlity and service are hard to come by. Thankyou to Donna, and thankyou to Sealy. We would recomend these great people and their Products to anyone.