As our new Sealy mattress, which was purchased online during lockdown, was a little too firm to our liking, contacted Sealy a few days later with our concern. Can we return it, can we exchange it? What to do Sealy? Sealy suggested a comfort change to the top part of mattress. They took the mattress in the morning and returned it a few hours later with an Ultra PLUSH Medici comfort layer. Best ever sleep now. So comfy... no more stiff shoulders and back. Thank you Sealy.
Bought the Queen Size Sealy mattress for our teenage granddaughter. She absolutely loves it. The firmness is just right. Thank you Sealy for making such wonderful products.
The legs on our Sealy Posturepedic bed base went missing when we moved. These guys were so helpful in getting new ones to us quickly - we can now sleep easy. Thanks.
New remote for king single bed. Totally impressed with the services, communication and follow up. Specifically Corey. Wacol office Brisbane. Clear instructions for what we needed and cost. Thank you.
The service provided by Sealy is an example to most other businesses. Just sensational. The products are great as are the people at all levels.
Ted, South East QLD
I had an issue with a colour mix-up on my Sealy King bed base. Having resigned myself to having to keep the bed I spoke to Sealy Concierge Jayden about getting low profile legs. In passing, I mentioned the colour issue and Jayden immediately got Ed involved and the issue was subsequently resolved with me getting the base in the colour I'd expected. All credit to Jayden and Ed for delivering the high level of customer support that one comes to expect with a brand like Sealy.
We were very impressed with the courteous interaction with Sealy Customer Service from first contact and subsequent communication right through to the technicians who collected the mattress for a warranty assessment and who delivered the mattress back within a couple of days. This was customer service at its best and from which many others businesses could learn a thing or two. Thank you Sealy - very much appreciated.
John B, South East QLD
Incredibly helpful staff; despite multiple lockdowns, they followed up the matter. Pick up and drop off all completed in the same day with no fuss. Amazing customer service.
From the staff in the office to the young men who came to my home - all polite, helpful and respectful. Once lockdown was over, the issue was immediately resolved. Customer service was faultless.
Margaret, Sydney NSW
We had a problem with our expensive bed after a couple of years. We phoned Sealy and they have been nothing short of amazing. The service and turnaround time for warranty repairs was exceptional. Can’t thank them enough. They actually cared.
Nat, South East QLD
During a recent move, the feet to my bed were mislaid. After contacting the customer support team, replacement legs were sent the same day. Great service and a positive experience.
I contacted Sealy direct enquiring about the name of a mattress for my daughter who is to stay with us during my recovery period after surgery. We wanted her to have the same mattress as the one she is currently using at her home. Well, Jayden just led the way and was ever so helpful in providing the correct information. He understood our urgent situation and ensured a prompt delivery. With so much happening in our lives right now, Jayden just simplified the whole exercise. He is a great asset in the Sealy office. Well done! Also, our daughter is extremely happy with her new bed so, Jayden, thank you heaps. I couldn't believe how lucky I was to have someone so willing to help on the end of the phone. 10/10
Pat, South East QLD
The most comfortable bed that I have ever slept on. I now get a good night's sleep and wake up refreshed and able to get straight out of bed and on with my day.
Have had a Sealy for many years now without any issues. Great to buy an Australian made and a product that lasts. Sealy take pride in providing the consumer with the best. Great night's sleep from the very first night. Will never buy any other brand. Highly recommend a Sealy.
Gold label and gold sleeping! Sealy is and has always been our first choice in bedding. Ever since we were introduced to Sealy beds, some 30+ years ago, we have never been disappointed in the comfort, the durability and the options available for a large family.
Customer care team were amazing from beginning to end. Very professional team with a very positive outcome. Would highly recommend this company.
We purchased a Sealy from Snooze and after sleeping on it for a month we realized that we had selected one that was too firm for us. We were surprised and relieved to learn that Sealy offer a comfort adjustment service on their mattresses which was very reasonably priced and we went ahead with booking the change. The customer care team were excellent from beginning to end. A really prompt, professional and friendly team who performed everything they said they would in the timeframe they said they would. We now have a much more comfortable mattress that suits us! I highly recommend Sealy for your mattress, we will never buy any other from now!
After purchasing our new Sealy ensemble, we were most impressed with the quality of construction and its superbly plush feel. However we desired a firmer feel, and after consultation with Donna, we were able to have our mattress expertly modified to our desired firmness. This was all done with expert advice and constant communications during the process .All with Covid occuring, and us living in SW Victoria, not in Melb. Everything was done to our absolute satisfaction, which is wonderful in an age where quality and service are hard to come by. Thankyou to Donna, and thankyou to Sealy. We would recommend these great people and their Products to anyone.
We had a great experience purchasing a Sealy bed base and mattress. We went to two stores with Sealy representatives and both provided us with excellent insights and tried to find the right bed for us rather than just trying to sell us the most expensive and top of the line. The purchasing process was also so easy and the customer service that was provided was excellent. We received the bed within in a week of purchase and are so happy with the mattress. We are both sleeping better and very happy we made the investment in Sealy.
I had the need to contact Sealy recently for a warrantee issue that turned out to be for a different branded product. The whole experience from lodging the claim, to the virtual inspection was well organised and communicated. Once we realised that the product was not a Sealy product, the Customer Care Agent, Beverley went above and beyond to help me locate the correct supplier and even contacted them on my behalf to explain what had occurred. I am so grateful for exceptional customer service these days as it appears to be rarer and rarer. Thank you Sealy and thank you Beverley, you are an asset to the company.
Had a very easy process in purchasing my new Sealy Aspen plush mattress, and an amazing experience organizing a pain free delivery.
Braidan O, QLD
My whole experience with the Sealy team was great. They were very helpful over the phone and provided options for my situation. They even helped putting on my new bed legs which I was not expecting so very pleasantly surprised.
Carlie, South East QLD
I didn’t believe service like this existed any more. We had a comfort adjustment on our new Allure mattress and the service was just out of this world. Our mistake in the first place but Sealy went out of their way to help. Now we love our new mattress.
Janet C, VIC
Jayden was extremely helpful and knowledgeable about Sealy products. The bed we had used for almost 6 years, will buy another in the upgraded range soon.
To be treated with respect and and given information by people who obviously care about giving good service. The collectors were well trained and pleasant to deal with. They even apologised for being 1/2 an hour early.
Sealy’s Shield mattress protector shields against the growth of bacteria and odours. The tailored Tencel material is soft and cool while the waterproof membrane and fitted skirt ensures your mattress remains protected.
Available in Super King, King and Queen size.
The Sealy Memory Rest Contour pillow offers a contoured ridge for neck support while memory foam moulds to you. The absorbent Tencel cover is soft and luxurious for a cooler feel.
Sealy’s Optimal Comfort Contour pillow has the contoured ridge for neck support, and in addition, features gel-infused foam to cushion your pressure points. The Tencel cover has been designed with Smartex to disperse moisture as temperature increases.
The Sealy Memory Rest memory foam moulds to you, evenly distributing the weight of your upper body and dispersing pressure where it is needed most. The absorbent Tencel cover is soft and luxurious for a cooler feel.
Sealy’s Optimal Comfort pillow features gel-infused foam to cushion your pressure points. The Tencel cover has been designed with Smartex to disperse moisture as temperature increases.
Combine your mattress with a high quality matching Sealy base. The performance of the foundation is key to how your new mattress will feel.
Featuring a specially engineered module designed to support the mattress, absorb shock and provide longer lasting comfort.
Personalise your Sealy base to match your bedroom with a selection of high quality, designer fabrics available in a range of contemporary colours.
All designer bases are hand-made right here in Australia using the highest quality, locally sourced materials.
Experience comfort at a new angle.
Whether it’s reading a book before the lights go out or for medical reasons, our adjustable beds usher in a new era of adaptable sleeping.
Personalise your sleeping position and stay comfortable throughout the night.
Not only do they provide additional comfort, but can increase blood flow, decrease snoring and add optimal support for sore joints and ailments.
If you need an extra storage option, the Sealy Posturepedic SpaceSaver™ drawer base is the perfect solution.
There is no compromise in style, quality or function.
The drawers are available in a range of configurations to meet your specific bedroom requirements.
Personalise your base to match your bedroom with a selection of high quality, designer fabrics available in a range of contemporary colours.