We were very impressed with the courteous interaction with Sealy Customer Service from first contact and subsequent communication right through to the technicians who collected the mattress for a warranty assessment and who delivered the mattress back within a couple of days. This was customer service at its best and from which many others businesses could learn a thing or two. Thank you Sealy - very much appreciated.
John B, South East QLD
Incredibly helpful staff; despite multiple lockdowns, they followed up the matter. Pick up and drop off all completed in the same day with no fuss. Amazing customer service.
From the staff in the office to the young men who came to my home - all polite, helpful and respectful. Once lockdown was over, the issue was immediately resolved. Customer service was faultless.
Margaret, Sydney NSW
We had a problem with our expensive bed after a couple of years. We phoned Sealy and they have been nothing short of amazing. The service and turnaround time for warranty repairs was exceptional. Can’t thank them enough. They actually cared.
Nat, South East QLD
During a recent move, the feet to my bed were mislaid. After contacting the customer support team, replacement legs were sent the same day. Great service and a positive experience.
We have always bought Sealy because they are great quality and, made in Queensland. This mattress is beyond comfortable, support is amazing. My husband said he’s always loved really good hotel beds, he thinks this is the best mattress he’s ever slept on - anywhere. 10/10 from us.
Liz, South East QLD
Bought Sealy Posturepedic Exquisite Cottesloe firm queen 2 weeks ago from Bedshed . This is the best mattress ever. I have issues with my lower back and shoulder. My mattress was old and was causing my back pain. As we had lockdown I couldn't go and try out mattresses in the stores so I contacted the Sealy Concierge to find out which mattress to get. They were very helpful and told me to get this specific mattress. Since I got the new mattress my back pain stopped. It is now a week later and no back pain. I am just so happy with my mattress. Although it is firm it also doesn't affect my shoulder. It is just perfect.
I purchased a king Sealy Exquisite firm ensemble from Myer 5 years ago and I have to say it’s the best mattress I’ve ever bought. It still feels and looks like a brand new mattress! and it looks hardly worn. I love the support and comfort of this mattress and I feel so refreshed from getting a great night sleep. My previous mattress was a pocket spring and it was a fail. I bought a pocket spring because there was no partner disturbance but I wish I did my research beforehand. It was too soft and it offered no support for my hips and lower back. That lasted 2 years until it started sagging and I felt like I was sleeping in a hammock. I’m so glad I bought a Sealy Posturepedic!
I contacted Sealy direct enquiring about the name of a mattress for my daughter who is to stay with us during my recovery period after surgery. We wanted her to have the same mattress as the one she is currently using at her home. Well, Jayden just led the way and was ever so helpful in providing the correct information. He understood our urgent situation and ensured a prompt delivery. With so much happening in our lives right now, Jayden just simplified the whole exercise. He is a great asset in the Sealy office. Well done! Also, our daughter is extremely happy with her new bed so, Jayden, thank you heaps. I couldn't believe how lucky I was to have someone so willing to help on the end of the phone. 10/10
Pat, South East QLD
The most comfortable bed that I have ever slept on. I now get a good night's sleep and wake up refreshed and able to get straight out of bed and on with my day.
Have had a Sealy for many years now without any issues. Great to buy an Australian made and a product that lasts. Sealy take pride in providing the consumer with the best. Great night's sleep from the very first night. Will never buy any other brand. Highly recommend a Sealy.
Gold label and gold sleeping! Sealy is and has always been our first choice in bedding. Ever since we were introduced to Sealy beds, some 30+ years ago, we have never been disappointed in the comfort, the durability and the options available for a large family.